Our solution allows us to analyze the user experience and the level of customer "unhappiness". We monitor and detect in Contact Centers and other digital channels (email, social media, etc.), content and behaviors that may involve attacks on reputation, unsuitable or "unethical" behaviors according to company guidelines.
Our artificial intelligence system detects expressions, conversations and/or improper situations or toxic content in telephone communications, emails and social network interactions. This allows us, among other things, to define the regulations to be applied, the corrective actions to be implemented or the customer management policies to be carried out.